Tenant FAQs
Find out most frequent questions and answers
You have to pay the security and utility deposit to the landlord, and the monthly rental.
Before you move in, the security and utility deposit and one month advance rental needs to be paid.
There is also a tenancy agreement fees (20% of room rental price) that needs to be paid.
Every unit comes with photographs, video and virtual tours online. You can schedule for an Online Viewing or an In-person Viewing directly on which listing you are interested in.
Between Monday to Sunday: 10am to 7pm. We preferred in One Day before for the viewing appointment arrangement.
Our customer support or property agent will accompany you throughout the viewing session to answer any question you may have.
If your customer support has already reached out to you through Whatsapp, you may cancel or reschedule the viewing directly with him/her.
Once you confirm to book a home, our customer support will send you a registration link in google form to fill up your personal details and payment info.
For Malaysians, you will need to submit just a digital copy of your NRIC. For Non-Malaysians, you will need to submit a digital copy of your passport and Visa. For students (Malaysian/Non-Malaysian), you will need to submit a copy of your student offer letter or student ID.
We will confirm your reservation within 24 hours. You will receive an email upon confirmation; If we reject your reservation, we will assist you in finding an alternative home or fully refund the booking fees for you within one working day.
The booking fee is the advance rent of your booking, which is equal to one month rent. It is non-refundable unless your booking was rejected by the landlord. When you submit your booking, you will be required to make this payment and submit your identification document via the registration link. You will only have to pay the remaining deposit upon check in.
Please whatsapp to our customer support to process your request.
This will be your first month’s rent. Any excess paid will be used to cover your rent in your final month. This is not refundable as this constitutes your rent.
Security deposit is a refundable deposit that your landlord sets. Most of the time, this will be two months worth of rent. This deposit would be returned entirely to you at the end of the tenancy agreement by the landlord if no damages were done to the property or no money owed.
Similar to the security deposit, a utility deposit is a refundable deposit that is fixed at 0.5 months worth of rent. However, if you default on the utility bill payments, the landlord has the right to deduct the cost from the utility bill deposit.
Your landlord will refund the total sum of security and utility deposit to you if there are no sums owing or damages to the rental property. If your landlord transfers your deposit to us before the 1st of the month, we will transfer it back to you on the 8th of the month.
The monthly rent is due on the 1st or 16th of every month. The rent will be debited from your account on the 1st day of every month.
You have few options to pay rent as follows:
1. Login to your account and select “Pay Rent” and proceed with the payment process. (online transfer/credit card payment)
2. Direct online bank transfer to City Home Bank Account.
3. We encourage you to sign up for direct debit so you can have a peace of mind that your payment will be on time, every time.
When you pay late, you will be charged a late payment fee. This fee is RM50.00 to be paid on top of your next month’s rent. We may also terminate your agreement and payment records will be submitted to credit reporting agencies and public databases in serious cases.
You will be responsible for the electricity and water bills of your rental unit. The water bill is commonly paid to the management of the building.